Terms of Service

Nuapay is licensed as an Authorised Payment Institution with permission to provide Open Banking services in the UK by the Financial Conduct Authority (FCA). In the Eurozone, we are licensed by the Autorité de contrôle prudentiel et de résolution (ACPR).

See below for details of our Terms of Service :

1. FCA Terms of Service

Information about Nuapay

Thank you for using Nuapay’s services delivered by Sentenial Limited, trading as Nuapay, (“Nuapay”, “we”, “our”) a company registered in England and Wales (company number 06566456) with registered offices at:
4TH FLOOR 35 GREAT ST. HELEN’S
LONDON
ENGLAND
EC3A 6AP

Web: https://www.nuapay.com/
Telephone: +44 20348112601

NOTE: If you do not reside in the UK, please see the ACPR terms of service.

We are authorised in the UK by the Financial Conduct Authority (“FCA”) (Firm Reference Number: 624067) with permission to carry on account information services, payment initiation services and other activities. Should you need to contact the regulator, this can be done using these details:
The Financial Conduct Authority,
FCA Head Office,
12 Endeavour Square,
London E20 1JN
United Kingdom
Web: https://www.fca.org.uk/
Telephone: +44 207 066 1000
Email: consumer.queries@fca.org.uk

Our VAT registration number is GB938301035.

About this Agreement
These end-user terms of service (“Terms”) apply to you (“End-User”, “you”) if you use our Payment Initiation Service (“PIS”) to make a payment through the applications, websites, or other means of Nuapay’s clients (“our client”). Or if you use our Account Initiation Service (“AIS”) to provide consent for us to access your account information and/or your account balance and/or transactions. When you agree to use the PIS or AIS, you are agreeing to these Terms, so please read them carefully. If you do not agree to these Terms, do not use our PIS services.

The Payment Initiation Service and how it works
The PIS is a regulated service which Nuapay is authorised to provide.
As part of the PIS we will request your payment account provider (e.g., your bank) to make a payment from your selected account to the nominated recipient (the “payee” and our client). To do this, we will provide the payment amount, payee account name and account number, and any transaction reference information provided to us by our client, to your payment account provider. You do not need to provide any information at this point, but will have an opportunity to confirm the payment details and consent to the payment directly with your payment account provider in later steps.

To do this, Nuapay will securely transfer you to the internet or mobile banking channel of your payment account provider. Your payment account provider will then ask you to login to their internet or mobile banking service using the credentials that you would normally use to login. This information differs by payment account provider and may include your username, password and memorable information, or alternatively your biometric information.
The payment account provider will display the details of the payment, including the amount and recipient of the payment (e.g. our client). If you agree with the details, you should approve, confirming your consent to the payment.

After you give your consent, your payment account provider will execute the payment. Some providers may execute the payment immediately, while others may execute the payment later. As part of the execution, your account will be debited and the payment will be sent to the account of the payee. Your payment account provider will then pass you back to our client or us. We, or our client, will confirm if the payment has been successful and, if so, provide you with a payment reference.

Cancelling the payment
You have the right to cancel the payment at any time up until you approve the payment with your payment account provider. Should you cancel the payment, you will be brought back to the website or application from where you initially requested the payment be made.
A payment, once approved with your payment account provider, cannot be cancelled.

However, approving a payment does not guarantee that the payment will be successful. If the payment is not successful Nuapay or our client will advise you of that. You will also be able to confirm the payment was not successful by checking your payment account and verifying there was no outgoing transaction.

Payment fee
No fee will be charged to you by Nuapay or the payee when you use the PIS. Your payment account provider may impose a fee for the payment, depending on the agreement you have with your provider. Where they do charge a fee, they are required to make you aware of any fee as part of their service to you.

Security of your banking credentials.
Through the PIS, your login credentials to consent to a payment are always entered directly into the interface of your payment account provider. Your credentials are never available to or shared with Nuapay (or our client) and, as such, at no time are your credentials ever stored or accessible in Nuapay’s environment. Accordingly, we have no liability to you at any time for any loss to you as a result or your credentials being compromised.

The Account Initiation Service and how it works

The AIS is a regulated service, which Nuapay is authorised to provide.
As part of the AIS, we will redirect you to your bank and request your consent to access one, or a combination of the following: (a) your account information (account name and account number); (b) your current account balance; (c) a list of transactions within a specified range.

Your explicit consent is required before any account details or information may be retrieved. Depending on the consent granted, we may offer different services. Typically, where account information is retrieved, we will use these account details to create a Direct Debit Instruction and then request you to sign that mandate so that Direct Debit payments may be collected.

Confidentiality of Information
As part of the PIS/AIS, Nuapay receives information from your payment account provider. This may include the status of the payment, your sort code and account number (or IBAN), and your account name. Nuapay may share your payment transaction information with the payee, consistent with our privacy policy.

Resolving concerns about unrecognised or erroneous transactions
If, following use of the PIS, you notice unauthorised, or suspicious transactions on your payment account, or do not agree with the payment details, you should immediately contact your payment account provider. They are responsible for investigation.
If your payment account provider confirms the transaction was executed correctly with your consent, but you still have concerns in relation to the transaction, you should contact the payee to attempt to resolve any queries.
If you still have concerns or queries in relation to a transaction you can contact Nuapay by writing to us at support@nuapay.com. Please include as much information as possible, including any transaction reference numbers, amount, time, and the website where you initiated the payment.

Your payment account provider’s role
Any payment initiated through our PIS is substantially equivalent to a bank transfer initiated by you directly through your payment account provider without the use of a PIS provider like Nuapay. As such, the transaction is also governed by the terms of service you have with your payment account provider. This includes any responsibilities they might have to you in regard to such service, including the handling of complaints, and any obligations you may have to them in regard to the conditions of use of the service.

Communication
PIS/AIS communications will be in the language of the payee. For example, if you are making a payment to a payee based in the UK, all communication will be English.

Complaints
Should you have any complaint regarding the processing of your payment, or the granting of account access, and this cannot be resolved through contacting your payment account provider, the payee, or Nuapay, you may also contact the FCA using the details outlined above.

2. ACPR Terms of Service

End-User Terms of Service

Information about Nuapay
Thank you for using Nuapay’s services. If you are in the European Union, they are delivered by Nuapay S.A.S, (“Nuapay”, “we”, “our”) a company registered in France (company number 892 825 670 R.C.S Paris) with registered offices at:

4, Place Louis-Armand

75012 Paris

France
Web: https://www.nuapay.com/

NOTE: If you reside in the UK, please see the FCA terms of service.

We are authorised in the EU by license of the Autorité de Contrôle Prudentiel et de Résolution (“ACPR”) (Firm Reference Number: 9823670) with permission to carry on account information services, payment initiation services and other activities. Should you need to contact the regulator, this can be done using these details:

Autorité de Contrôle Prudentiel et de Résolution
4 Place de Budapest
CS 92459

75436 Paris Cedex 09
France
Web: https://acpr.banque-france.fr

Telephone: +33 1 49 95 40 00
Email: bibli@acpr.banque-france.fr

Our VAT registration number is FR17892825670

In addition to these Terms, Nuapay’s Privacy Policy for use of data can be found here: https://www.nuapay.com/privacy-policy/
These Terms shall be governed by and construed in accordance with the Laws of France and the parties hereto submit to the jurisdiction of the location of residence of the user.

The Payment Initiation Service and how it works
The PIS is a regulated service which Nuapay is authorised to provide.
As part of the PIS we willrequest your payment account provider (e.g. your bank) to make a payment from your selected account to the nominated recipient (the “payee” and our client). To do this, we will provide the payment amount, payee account name and account number, and any transaction reference information provided to us by our client, to your payment account provider. You do not need to provide any information at this point, but will have an opportunity to confirm the payment details and consent to the payment directly with your payment account provider in later steps.

Confidentiality of Information
As part of the PIS, Nuapay receives information from your payment account provider. This may include the status of the payment, your sort code and account number (or IBAN), and your account name. Nuapay may share your payment transaction information with the payee, consistent with our privacy policy.

Nuapay is responsible for the control of the data collected as part its service of its PIS and AIS service.

Under the terms of the French Financial and Monetary Code, no user data is transferred without the user’s express consent.

Except where anti-money laundering regulations dictate, the user has the right to access, rectify or oppose the processing of data by contacting Nuapay’s Data Protection Officer at dpo@nuapay.com .

Communication
PIS communications will be in the language of the payee. For example, if you are making a payment to a payee based in the UK, all communication will be English.

Complaints
Should you have any complaint regarding the processing of your payment and this cannot be resolved through contacting your payment account provider, the payee, or Nuapay, you may also contact the ACPR using the details outlined above.