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Sentenial Limited, trading as Nuapay, is licenced by the FCA as an Authorised Payment Institution, including permission to operate as a Payment Initiation Service Provider (PISP). Our head office is at 1 Primrose Street, London, EC2A 2EX.
Should you have any concerns about a payment processed by a PISP, including Nuapay, you should immediately contact the bank from which the payment was made. They are best placed to assist you in the first instance.
If you wish to raise any issues in relation to Nuapay’s service, you can write to us at support@nuapay.com. Please include as much information as possible, including any transaction reference numbers, amount, time, merchant website.
You may also contact the Financial Conduct Authority (FCA). Contact information can be found here: https://www.fca.org.uk/contact
For our full PISP End User Terms of Service please click here.